Privacy Policy

Sylk Tech Ltd(“we”, “us”, “our”) operates sylktech.co.uk and provides AI consultancy and build services. We are the data controller for the personal data described in this policy.

If you have any questions about this policy or how we handle your data, contact us at info@sylktech.co.uk.

We only collect what we need to respond to you and run our business. When you contact us through the enquiry form or by email, we may collect:

• Your name and the organisation you represent.
• Your email address.
• The contents of your message and any details you choose to share about your project.
• Basic technical data (such as IP address and browser type) collected automatically for security and analytics.

We use the data you provide to:

• Respond to your enquiry and provide a quotation.
• Deliver and support the services you engage us for.
• Keep records required for accounting, tax and contractual purposes.
• Improve our website and, where you have agreed, send you relevant updates.

Under UK GDPR we rely on the following lawful bases: legitimate interests to respond to enquiries and run our business; contract to deliver agreed services; consent for any optional marketing; and legal obligation to meet our accounting and regulatory duties.

We do not sell your data. We share it only with trusted service providers who help us operate — for example email, hosting and analytics platforms — and only under contracts that require them to protect it. Some providers may process data outside the UK; where they do, we ensure appropriate safeguards are in place.

We keep enquiry data for as long as needed to respond and for a reasonable follow-up period, then delete it. Where we enter a contract, we retain records for as long as required by law — typically up to six years for financial records.

You have the right to:

• Access the personal data we hold about you.
• Ask us to correct or delete it.
• Object to or restrict certain processing.
• Withdraw consent at any time.
• Complain to the Information Commissioner’s Office (ICO).

To exercise any of these rights, email us at info@sylktech.co.uk.

Questions about this policy or a request about your data should be sent to info@sylktech.co.uk. We reply within one business day — usually much faster.